Customer Focus
The Customer Focus category examines how your organization engages its customers for long-term marketplace success. his engagement strategy includes how your organization listens to the voice of its customers, builds customer relationships, and uses customer information to improve and identify opportunities for innovation.
Leadership
The Leadership category examines how your organization’s senior leaders’ personal actions guide and sustain your organization. Also examined are your organization’s governance system and how your organization fulills its legal, ethical, and societal responsibilities and supports its key communities.
Upcoming Events
January 18 (OKC) – Series of Best Practices Series Featuring Ms. Allyson Young, Human Resources Director of K&N Management
Please join the Oklahoma Quality Foundation in welcoming Ms. Allyson Young, Human Resources Director of K&N Management, a restaurant group based in Austin, Texas, and 2010 Malcolm Baldrige National Quality Award Recipient. Ms. Young gives a very informative and energetic presentation on building a “guest delight” culture. K&N takes pride on delighting guests by consistently meeting/exceeding their key guest requirements. If you have a business that is looking for help addressing customer service issues, you will NOT want to miss this presentation.
Wednesday, January 18, 2012
Ben E. Keith Oklahoma Division
14200 N. Santa Fe
Edmond, OK 73013
11:00-11:30am – Check-in & Mingling
11:30am – Lunch is Served
Noon-1:00pm – Presentation and Q&A
Tickets to the Sharing of Best Practices Session are $50 per person and include lunch.