How We Help

Driving Proven World-Class Outcomes

No matter your organization’s size, sector, or industry, we can support you on your improvement journey. Our approach is founded on the internationally renowned criteria for performance excellence. This time-tested results-proven strategy has helped thousands of organizations better understand their strengths and opportunities for improvement, in the following categories:

  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement, Analysis, and Knowledge Management
  5. Workforce
  6. Operations
  7. Results

Submitting an Oklahoma Quality Foundation application is an effective way to look at your organization from a systems perspective, energize employees, and increase the focus on your results.

Applying is the starting point to seek feedback and guidance on your performance excellence and continuous improvement journey. The application levels are designed to assess the degree to which your organization has developed and deployed sound approaches, resulting in systematic improvement. The Oklahoma Quality Foundation currently consists of two application levels.

The annual Oklahoma Quality Awards Celebration, held in conjunction with the Oklahoma Quality Conference, recognizes applicants based on their level of achievement. Applicants recognized with the highest level award, Leadership in Excellence, are eligible to apply for the Malcolm Baldrige National Quality Award.


“Baldrige is systemic at our organization. We credit everything we do to the framework and its Criteria. … As a result, we … have [gained] significant efficiencies in business operations …. more process and operational consistency, and one of the highest completion and retention rates for students at a public education institution in the United States.”

Lindel Fields, Superintendent and CEO, Tri County Tech, 2018 Baldrige Award Recipient

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How You Will Benefit

Improved Financial Results

As of 2011, the average annual revenue increase of the ten manufacturing companies that have been named Baldrige Award recipients since 2000 is 48%.

Improved Customer Satisfaction

The same group reported an average customer satisfaction level of 92.5%, far exceeding the industry’s best-in-class levels of 78-85%

Improved Workforce Satisfaction

The same group reported an average workforce satisfaction level of 84.4%
Service Winners
Financial = 17% annualized revenue increases
Customer satisfaction = 85.8%
Workforce = 96.25%

Small Business

Customer Retention – 86.5%
Employee Turnover – down 65.2%

Healthcare

Customer Satisfaction – 95.2%

For more Baldrige 2020 results, visit: Baldrige 2020

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